Scroll down to Signatures and click on it. Go to the Acrobat Menu and slide down to Preferences. Open Acrobat by clicking on it if it's in your dock, or by going to your Applications folder and double clicking Acrobat Pro/Acrobat Pro DC/Acrobat Reader DC. Select the whole password with your mouse and hit Command-C or go to the Edit menu and choose Copy. you will need that password from the Encrypted file password field to import the certificate into your Acrobat Digital IDs. The entry with your digital certicate has a password. Download your mail encryption certificate. The entry with your digital certificate will be named encryption and mail signing cert in stache. Once your certificate is created it will direct you over to stache where you will also have to authenticate wit your EID, EID password and Duo. Only Office365 supports digital signatures at this time. In rare instances, people request shorter email addresses and use or email addresses for their vanity domains such as or You may request a new certificate for those instead if the option is available. Click Request a new certificate and use your address. Use your EID and EID password to log in. If you have any other issues or the problem persists, please open a support ticket by sending an email to Be sure to include your operating system type and version, and the Acrobat Reader version, which can be found on the Help->About Adobe Acrobat Reader.If you don't already have a digital certificate: 
Please see this page for more information about the sandbox protections settings: To fix the problem on Adobe Acrobat Reader DC version 2019 and above, please go to the Edit->Preferences->Security (Enhanced) page and uncheck the setting that says " Run in AppContainer" under the Sandbox Protections heading.Īfter restarting Adobe Acrobat Reader, you will be able to open PDF files directly from the Windows Client mounted drive again. This cache is usually in the user's Windows local profile by default. As a result, the document will not download from the CentreStack cloud to it's proper local cache. The cause of this error is an Adobe Acrobat enhanced security setting that forces documents to open in a sandbox. Error # 2 happens if your access point is a local IP address, or the localhost domain. I believe error #1 happens if your windows client access point is an external IP address or website URL.
The disk containing this file is not available. Access Denied.Ģ-There was an error opening this document. This article is applicable to you if you are getting one of the following error messages when attempting to open a PDF file from the Windows Client mounted drive.ġ-There was an error opening this document. Sometime in early 2019, Adobe released an Adobe Acrobat Reader DC update that disrupts some users of the CentreStack Windows Client.
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