“This strategic partnership underlines once more our leading position in cutting-edge technologies such as AR and MR and our relevance in the global tech ecosystem, which is a major driver for our growing enterprise business,” says Oliver Steil, CEO of TeamViewer. Image courtesy of Siemens and TeamViewer.
Chalk is utilized by companies such as Toyota, Howden, Henkel, and Rockwell Automation.The Spatial module within TeamViewer's enterprise AR platform Frontline enables employees wearing Mixed Reality smart glasses such as the Microsoft HoloLens to execute tasks in a more intuitive, interactive way. Additionally, the service requires absolutely zero software installation or coding experience, making it a wonderful tool to scale up any business operation. Vuforia Chalk reduces downtime during the troubleshooting process, while also keeping technicians and experts safe during the management of hazardous equipment in field environments. The web and mobile application allow for real-time 3D annotations with 3D object tracking functionality built in. Having amassed over 10,000 downloads on the Google Play Store alone, Vuforia Chalk is an AR remote assistance tool designed specifically for on-site technicians. With a vast array of currently available applications, here are echoAR’s picks for the top five AR remote assistance tools for business or personal use (in no particular order): Vuforia Chalk This technology can be used for anything from basic troubleshooting of consumer electronics to helping technicians execute complex field repairs on site. From that, augmented reality (AR) remote assistance surfaced to combine live video and audio feeds along with 3D objects that are superimposed directly onto the users’ physical environments. Instead of attempting to piece together incoherent strings of information over a crackly telephone signal, experts would guide customers by controlling their devices through a remote Internet connection. Remote assistance emerged as a solution to this problem.
Let’s be real here: customer service is a pain between the awful downtimes and incessant levels of confusion, nobody likes the process. In the world of technical assistance, there is an age-old adage: “if you are ever in need of free music, just phone up customer service for an endless supply of low-quality, washed-out jazz”.
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